Refund Policy

Refunds or Replacements

Our refund or replacements policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We need 7 days to process the refund.

To be eligible for a refund, you must have a valid reason for dissatisfaction with our service. To be eligible for a replacement offering, there must have been a failure to deliver the promised service or offering on our part or you must have a valid reason for dissatisfaction with our service.

Certain services or products may be exempt from refund or replacement. Such exemption of services would be specifically communicated at the time of receipt of payment via email.

 

Refunds (if applicable)

Once your request is received, we will send you an email to notify you that we have received your request.

We will also notify you of the approval or rejection of your refund within 7 days of receipt of the request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of communication of the decision to approve the refund.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mentoryes.com

 

Replacements (if applicable)

We only replace services or products if they are of lower quality or value than expected, for some reason. Replacement would imply offering a similar or equivalent service of similar or equivalent monetary value.